Author Archive
WordPress 3.1 Update Released – May BREAK your Website!
Posted by: | CommentsThe long awaited 3.1 version of WordPress has been released. I’m sure you are anxious to upgrade to the latest and greatest.
HOWEVER, this is a major update to the WordPress code and the changes will BREAK many of your Plugins (and other features) and may even break your Theme.
We suggest waiting and NOT UPGRADING just yet. You dont have to rush in to the Upgrade! (its not a security update)
There are bugs in this new version and I recommend not signing up as guinea pig.
If you insist on upgrading now, BACK UP EVERYTHINGfirst!
Backup your Database.
Backup your WordPress files
Backup your wp-content folder and wp-config.php
If you have a plugin that backs everything up simultaneously, use that too!
No shame in multiple backups!
Updates usually work without issues, but bad things can happen.
Happy Thanksgiving
Posted by: | CommentsHappy Thanksgiving to All!
At this time of year, we give thanks for loyal friends like you. Thank you for your support and patronage. It has been an honor and a privilege to serve you.
We wish you a very special Thanksgiving Day for you and your family. If we can ever be of further assistance, please don’t hesitate to let us know.
THANK YOU AGAIN!
Andrechelle& Mark Cermak
Marketing Materials – Business Cards
Posted by: | Comments
|
|
Marketing Materials – Your Visual IdentityWhen competing with other businesses in the marketplace, your strongest weapon is your visual identity. The customer’s first impression of your business is based solely on the visual identity, which means that it is critical to make that impression unforgettable. All marketing materials are visual; a business card, a brochure, a flyer, an advertisement, a media clip or a web site are all visual marketing materials. Each one should be designed to represent your business to the customer. But beyond that, all of your marketing items should be viewed together as part of a larger marketing strategy that provides your business with a strong, cohesive image or brand. The goal is for the potential customer or client to immediately recognize your business as the only possible choice for their particular need, or to bring your business to mind when they do have the need for your product or service. People are visual beings. We are constantly viewing the things around us, and making judgments based on what we see. We are influenced, by our interpretation of our visual surroundings. As a business, it is extremely important that your visual identity be one that your potential customers find appealing.. Marketing Materials – Combining the Visual Image with the Key MessageThe proper integration of imagery and message in your company’s marketing campaign can reap immense rewards, such as increased buyer confidence, and increased sales. A business creates and sustains a powerful image when all the pieces fit together to form a complete marketing package. Remember, everything you give a potential customer says something about you and your business. Your business card, brochure and web site delivers a message about your business to your current or potential client. . Imagine how much more powerful that message would be if it was unified across all of your marketing fronts. That is the key to a strong visual identity. |
Professional Business Marketing Materials
Using business cards can be extremely advantageous for bringing in future sales and referrals to your business. A contact of a friend or client might be doing something at work that needs a service or product similar to what you provide, and what better place for that person to easily access your contact information than your business card? Using professionally designed business cards can be one of the most efficient and effective marketing strategies for you and your business.
Google Speeds Up Search with Google Instant
Posted by: | Comments
Google Instant’s new technology means that users don’t need to hit “enter” or click on a “search” button to see the results from a search. Google Instant, which will launch later today in the United States for people using the latest versions of most Web browsers, will cut two to five seconds off searches that previously took about 25 seconds, the company said.
Google will become available later today for users on updated browsers, including Google Chrome, Mozilla’s Firefox, Apple’s Safari and Microsoft’s Internet Explorer Version 8. The new service will role out in Britain and a number of other European countries over the rest of this week.
“We’re really trying to make sure we have search as fast and as efficient as possible,” Marissa Mayer, Google’s vice president of search products and user experience, said in an announcement at the San Francisco Museum of Modern Art. “It’s really providing results in real time before you have the opportunity to type your query.”
Help Us Help You – Please Use the Online Support Ticket System
Posted by: | CommentsFor Support – Please Use the Online Support Ticket System
Reminder to please use the online support ticket system for all support requests.
In order to streamline support requests and better serve you, a couple years ago we began to utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
You can check the status of previously opened ticket. We provide archives and history of all your support requests complete with responses.
The support ticket system is a powerful and effective way of receiving support directly from the knowledgeable Andrechelle.com Staff. The ticket system is available for all clients to use and can be accessed through your client area. After the ticket has been submitted, it awaits a reply from a staff member. Once the ticket is solved, a staff member will mark the ticket as resolved.
Please provide as much detail as possible so we can best assist you. Tickets are answered in the order they are received. Paid support requests are handled before free support requests. Express service also available.
How to Send a Support Ticket
The support ticket system is located inside your client area at http://support.andrechelle.com/. To access support tickets, click Support Ticket from the client service menu. Below the SUBMIT TICKET area, there is an area that shows all the tickets you’ve sent and responses.
TYPES OF SUPPORT TICKETS
There are four types of tickets that you can send through our system: Hosting support tickets, Website Design support tickets, Internet Marketing support tickets and Website Update support tickets.. For the fastest support, please make sure you choose the correct ticket category.
When Should I Send A Support Ticket?
You can use the support ticket system at any time. A Support Ticket ensures that you speak only with our staff, lessening confusion and providing authoritative answers. Whenever you have questions that can only be answered by a staff member, you should definitely use a Support Ticket.
However, if your question is less complicated (involving, for example, where to find a specific WordPress setting), you may receive faster answers by posting on support forums. The forums see much greater traffic and have many more users available to answer your question.
Warning: Sometimes it may become necessary for a member of the Andrechelle.com Team to investigate the settings in your admin control panel. Requests for admin CP access will ONLY be made via the Support Ticket System. Our staff will never, for any reason, request access in any other way. Security is yet another reason we use this support ticket system.
Support Ticket Guidelines
* Please open only one ticket for the same issue. You can access active tickets by either clicking the link in the last automated notification response you received, or from your Open Tickets list. If a previous issue which has been resolved resurfaces, use the Closed Ticket History to post a new response to that ticket, rather than opening another ticket.
* Please limit each ticket to a single issue. Open a new ticket for new problems or questions.
* Please choose a descriptive subject for your ticket; otherwise, our support staff may modify the subject to reflect more appropriate subject.
* Support response time is currently within 48-72 hours. However, in almost all cases, it rarely takes that long and we are able to respond in far less time, depending on volume and staff availability. Subsequent response time for an open ticket will vary for the same reasons, as well as being dependent on the complexity of the issue we are assisting you with resolving.
* Response time during certain high-volume tickets periods (such as following a new release) may take longer than normal due to the increased demand. Your patience during those times is greatly appreciated.
If your question or issue concerns an aspect that goes beyond the Basic Support provided with your account, we may refer you to buy WEBSITE MAINTENANCE CREDITS.
Why Use a Support Ticket System?
Due to the nature of our business, we offer support via the online support ticket system. This allows us to resolve issues more efficiently, as it is much quicker to have someone copy / paste their URL to receive assistance with a specific issue, page or website. It also allows for archiving the issues and solutions and allows for quick easy look at the history of the domain(s) and all other pertinent settings and info.
Email and phone are not preferred methods of communication for updates for many reasons.
Why Not E-mail
We receive thousands of emails a day, most of which are SPAM. SPAM filters eliminate much of the junk before reaching our inbox, but in doing so also remove some non SPAM emails. If you sent us an email and we did not respond, most likely we never even saw your email, as it was filtered out with the SPAM.
Why Not Phone
We are available by phone, however for support we require you submit a support ticket first, you may then call to explain /clarify the ticket you submitted.
Phone support requires an interruption in previously scheduled work, often resulting in slowing the entire support system down. Phone communication may also require waiting on the line, lost calls (starting all over again), dropped calls, bad reception, misunderstood URLs or web addresses. Phone calls can not be shared with colleagues, allowing other team members input or feedback.
Now, I understand the urge to call for support, but its time to stop thinking phone support is best for updates. We are lucky to have an online support ticket system that works incredibly efficient. Call centers and overseas help desks ruined the old time ideal of calling the retailer for quick painless phone support.
Conclusion
Simply, our support ticket system is the best way to handle the type and volume or support requests we receive daily. Please use it! Help us to help you.
Website Services – Prices – Buy Us Dinner
Posted by: | Comments“Andrechelle helped us so much with our project. Can we buy you lunch (or dinner) for this?”
We have had several clients recently say something like, “I owe you dinner (or lunch) for this. I wish I was closer so I could thank you.” Absolutely, you can buy us dinner or lunch — virtually.
We really appreciate the fact you’d like to buy us dinner as a way of saying thank you. If you were particularly thrilled with the level of help, education or support you received you are welcome to send us out to more than one meal.
Ultimately we leave it up to you as to how much of a night out you’d like to share. You may use the button below and fill in any amount
P.S. If you prefer to just send a check, please drop us an email and we’ll pass along our mailing address
“Can Andrechelle help with a smaller project, just a half-hour of your time. Can we buy you lunch (or dinner) for this?”
Call us first to see if we can do what you want, and we’ll let you know if it’s worth Lunch or Dinner for two.
Keep Your Website Fresh – Website Updates – Website Maintenance
Posted by: | CommentsWebsites need to stay fresh! Fresh websites get more traffic, don’t appear outdated and help you better communicate with your members, clients and potential clients. We offer a website maintenance plan with the websites we sell but also maintain many websites that we did not create.
- We can provide regular updates beyond included maintenance.
- We can clean up and maintain sites that Andrechelle.com did not even create.
- We can perform website software patches and upgrades for you for software like WordPress and Joomla.
- We can resize and optimize images for your website or apply special treatments like rounded corners or watermarks.
Our maintenance is easy to use. Simply SUBMIT TICKET FOR WEBSITE UPDATES and they promptly get taken care of. Time to complete website updates is determined by the size of the update and when it was received. Updates completed in the order they are received. Express service also available.
Even clients that have a WordPress or CMS website often have us do website maintenance for them. You need to run your business so give your website update work to the experts, right? When you need your car fixed, you don’t take courses on how to fix your car – you take it to the mechanic. Andrechelle.com is your website mechanic!
Our goal is your satisfaction and we aim to meet and exceed your expectations for website maintenance so that you continue to use us whenever you need updates to your website.
For updates to your website please use the support ticket system.
SUBMIT TICKET FOR WEBSITE UPDATES.
Only submit one ticket per issue. If you submit multiple tickets for the same issue, it actually slows down the support process.
Quickbooks 2010 – Financial Software for Your Business
Posted by: | CommentsIntuit has introduced the QuickBooks 2010 financial software.
With its new online capabilities, QuickBooks 2010 delivers valuable features to help your carpet cleaning businesses save and make money, such as an e-mail marketing service to attract new customers. For millions, QuickBooks is an essential part of their business. Nearly 70 percent of small businesses recently surveyed say the financial management software helps their business be more profitable.
“In a tough economy, small business owners scramble for every dollar. That’s why we’re focused on delivering bottom line value when it really matters,” said Kiran Patel, executive vice president and general manager of Intuit’s Small Business Group. “QuickBooks 2010 builds on the strength of past versions by continuing to streamline critical accounting tasks and connecting to new online services to meet small business owners’ varied needs.”
QuickBooks Pro and Premier 2010 feature the all-new Intuit App Center, providing users access to scalable, Software-as-a-Service business applications directly from within QuickBooks. Currently more than 25 applications are available, including a service that helps track and manage marketing campaigns and sales leads to maximize profits. All applications offer free trials, and many work directly with QuickBooks data, extending the value of the information and eliminating the need for double data entry.
Other new features in QuickBooks 2010 include an improved Company Snapshot, giving the small business owner a tailored visual overview of how business is performing, and Intuit Check Solutions, which allows small business owners to scan or key in checks for immediate deposit.
Save Time
In a recent survey, QuickBooks users said they save an average of four hours per week managing their business finances compared to their previous method. An array of new features help small businesses save precious time by making important jobs and key tasks easier than ever, giving entrepreneurs more time to focus on their business, so that they can spend less time on their bookkeeping. New and improved time-saving features include:
- Express Install: A new product installation option cuts
the number of startup steps in half. - Add/Edit Multiple List Entries: Users can save time by
editing multiple long lists of items, customers, or vendors, rather than edit
each item individually. They can also copy and paste data into QuickBooks
directly from Excel with a simple key stroke, eliminating the unnecessary
steps of inputting the data directly. - Forms Customization: More customization options, including
free professional design templates for commonly used forms such as invoices
and estimates, give QuickBooks users the ability to apply the same design
to multiple forms at once. Those who want help designing a unique look can
connect with a community of professional designers through Intuit Creative
Solutions.
“The Add/Edit Multiple List Entries features is one of the greatest updates I have seen in years,” said Christine Bailey, owner of Small Office Solutions in Daphne, Ala. “It is so much easier to add customers, vendors and items, all at one time versus going into each one and saving and then adding the next one. Wow, what a time saver!”
Make Money
QuickBooks 2010 also helps small business owners gain valuable insights into how their business is performing so that they can make better decisions and increase profitability. New features to help customers improve their bottom line include:
- Company Snapshot: QuickBooks users can now create a customized
report to display on their computer screen, getting an immediate view of their
company’s bottom line. Previously, the Company Snapshot was a static view
that could not be personalized. Users can choose from several reports, including
new ones for yearly expenses and income comparisons, detailed expense and
income breakdowns, and a top customer list. Plus, the reports can be changed
instantly. - Report Center: This radically re-designed report center
gives users access to more than 100 reports and makes it easier to find the
right report in order to make better business decisions. Different views make
it easier to navigate quickly between reports. These include a carousel view
to flip through the reports, a list view to see all reports at once, and a
‘favorites’ view to keep track of frequently used reports. A new search feature
helps users find the report with the specific information they want.
“The new Company Snapshot gives you great information at the click of a button,” said Debbie Kirkland, president of Kirkland Services in Christmas Valley, Ore. “This is a great place to go to pinpoint problem areas or to just determine your strengths and weaknesses within your company.”
Do More with Connected Services
Building on Intuit’s Connected Services Strategy announced last year, QuickBooks connects to several new online services that enable small businesses to extend the power of their information already in QuickBooks:
- Document Management: Users can now scan their documents
directly into QuickBooks, attaching files to any vendor, employee, account,
or transaction. These documents are stored securely online, giving users the
flexibility to access them on the go or share them with their accountant or
other employees. Online storage also provides confidence that important paperwork
is backed up online and will be easy to find. - Intuit Check Solutions for QuickBooks: Offered as an add-on
service through Intuit Payment Solutions,small businesses can get paid faster
by scanning or keying checks into QuickBooks and electronically sending that
information to the bank. - Marketing Center: This e-mail marketing service helps
QuickBooks users sell more by helping them design targeted e-mail campaigns.
The professional quality designs and pre-filled templates can be customized
based on a company’s business needs. The service, currently in beta, also
enables users to see how each campaign performed by analyzing the results
with data from QuickBooks. - App Center: Users now have access to additional Web-based
business applications created by Intuit or members of the Intuit Developer
Network, a group of independent software developers, to further expand the
value of QuickBooks. Applications include the Intuit Green Snapshot, which
uses businesses’ QuickBooks data to show them how to be more environmentally-friendly
while saving money, and Fuel Station from ClickFuel, which helps track and
manage marketing campaigns and sales leads while synchronizing customer information
with QuickBooks.
“With the Marketing Center, you can notify customers, solicit new business, get repeat business, send thank you emails and more, all with one click,” said Danielle Lonich, office manager of Clements & Knock Law Firm in Pleasant Hill, Calif. “It’s a very simple, great service that will simplify my life.”
Intuit also launched the new version of QuickBooks Premier Accountant, the company’s premier bookkeeping, write-up and financial reporting solution for accounting professionals. The latest edition provides tools for accounting professionals to help increase productivity create seamless integration with clients and expand their practices. Improved features include:
- Client Data Review: Accounting professionals can now troubleshoot
inventory and reclassify hundreds of transactions or write off multiple invoices
in batch. - Intuit Statement Writer: Users can now create Microsoft
Word-based letters, cover pages and documents in financial reports to produce
a complete, polished financial statement package for their clients.
Pricing and Availability
QuickBooks 2010 products are available direct from Intuit at www.quickbooks.com and will be available beginning Oct. 7 at leading retailers, including Amazon.com,
Best Buy, CDW, Circuit City, Costco, Fry’s Electronics, Office Depot, OfficeMax,
Sam’s Club, Staples, Target and Wal-Mart.
- Buy
QuickBooks 2010 Pro @ Amazon - QuickBooks
Premier Industry Editions 2010 - QuickBooks
2010 for Mac - QuickBooks
Suggested retail prices are:
Intuit QuickBooks Accounting Pro Edition 2009: $199.95.
QuickBooks
2010 is part of a family of financial software and services from Intuit.
Website Services Affiliate Program
Posted by: | CommentsWebsite Hosting Affiliate Program
You already refer our services because of our great service, now when you recommend others to us, you can earn money!
Sign up to our affiliate program today and start earning recurring revenues by introducing people to us.
Recommend friends, family, business associates, your employers or whoever to our world class web hosting service and allow those you recommend to benefit from our excellent customer support and service delivery.
Why become an affiliate?
- It’s FREE to register
- It only takes a minute to sign-up.
- Low payout threshold. We payout when your affiliate balance reaches $20.
- You don’t have to be an existing customer
- If you are already a web hosting customer with us click here.
- You will earn recurring revenues on all web hosting sales by your referrals for the lifetime of those sales
- Your referrals will be grateful that you have introduced them to a world class hosting service
- We do the hard work of supporting the customer for all their hosting requirements so you can concentrate on referring more and more people to us
- Payments made monthly by Paypal
So if you have a website either hosted by us or otherwise or simply participate in online-marketing activities (ABSOLUTELY NO SPAM!) and can link to us, you will earn recurring revenues on all sales generated by your referrals for the lifetime of those sales. We provide you with your own links and tracking panel.
The implementation of our affiliate program on your website is very simple. Once you have signed up you will be assigned a special link that points to our site which you simply place on your website either as a text link or using one of the banners we provide. When a visitor clicks this link you earn up to 20% commission for as long as they remain a client.
As a web hosting affiliate you can log into your affiliate control panel and view reports showing how many clicks your unique URL has generated, how much commission you are owed and how much you have been paid. So why not take a few seconds and sign up today as an affiliate, it’s free and easy and you can start earning up to 20% commission per sale. Get started today.
How Credits Are Earned
The more clients referred, the more you earn! 1-10 clients referred earns a 5 % credit, 11-20 referred client earns 10% commission credit and 21+ referred clients earns 20% commission credit.
| 1-10 referrals |
5%
|
||||
| 11-20 referrals |
10%
|
||||
| 21+ referrals |
20%
|
Register for Affiliate Program
Are you already an existing customer?
If you are already a customer you can activate your affiliate account by simply logging in to your Client Area, click on the ‘Affiliates’ link then click on the ‘Activate’ button.
Not a customer?
If you are not a customer but would still like to enroll as an affiliate, great! Simply register for an account with us, login and then click on the ‘Affiliates’ link then click on the ‘Activate’ button.
We want good affiliates!
We want you to recommend our web hosting services with a passion. We see you as extension of our own marketing team and we are here to help you succeed and be seen in good light with those that you have referred to us.
Our affiliates will play an important part in our ability to develop into the best web hosting company in the world. We want you to participate in the development of our services. Along the way, you may feel we should be providing something that we don’t currently offer… we want you to tell us.
Affiliate Program Sign Up
We will pay you up to 20% commission rate on every successful referral on every purchase they make, every month, for as long as you and they are our customer.
Here is how it works:
Sign up as an affiliate within your client area and receive $5.00 credit in your affiliate account. Then refer your friends, site visitors and clients to us and you will receive 5% – 20% on the hosting fees that your referral makes with us for the duration of their time as a customer of ours – 20% for each successful referral over 21.*** We will even retro the 20% back to your first referral, so that you receive 20% commission every month for every dollar spent by every referral still with us.
Affiliate Account
Credits you earn will be banked into your affiliate account. When you have accumulated $20.00 worth of credits, you would request those credits to be released from your account through your Client Area of Andrechelle.com. Credits will be first applied toward your account at Andrechelle.com.
Once a person clicks on the link (or banner) that you email them or place on your website, a harmless cookie is added to their computer that stays active for 90 days. This means that after a person visits Andrechelle.com from your referral link or banner, and they do not become our client right away, at any time during that 90 day period they decide to sign up from their computer, you will get the referral!
Real-Time Statistics and Reporting!
Login 24 hours a day to check your sales, traffic, account balance and see how your banners are performing.
How Credits Work
Any earnings you make as an affiliate will be applied as a credit to your account. Once your account reaches $20.00 of credits, you may request to make a withdrawal of the credits from your Client Area and this would be applied toward your account with us at Andrechelle.com, any remaining balance issued via Paypal.
Earn Cash!
If your recurring monthly Affiliate Credits exceeds your monthly recurring hosting costs with Andrechelle.com, any credit in excess of your cost will be sent via Paypal. You pay nothing to Andrechelle.com and do nothing to earn the money. As long as your referral remains our customer you will continue to get paid. First credit towards your account, then a check for the balance due.
What have I got to lose?
Absolutely nothing! Even if you refer only 1 person to us, based on the minimum you and your referral would pay – $19.95 monthly, that’s 99 cents a month for doing absolutely nothing. For as long as you and that person are a customer – you will be given 5% of that person’s hosting account per month!
Banners, coupons and links
We provide you with professional, quick loading and original banner designs. Text links are available too. As an extra incentive, we may also offer you a discount code to distribute to your site visitors, friends and colleagues. This code will be a special promotional offer for first time customers. Do you require specialized banners or links for your site? Just ask and we will be happy to assist!
How do I register?
Once you are our customer, simply go to your Client Area, and click on Affiliate tab, press the Affiliate button to activate, and you will receive $5.00 in your Affiliate Account to get you started. You will be provided with banners and links to either email your friends, put on Facebook, or add to your website. Just ask if you would like further instructions or would like for us to customize a banner for your website.
* A customer/ client is one who signs up for a hosting account with Andrechelle.com at a minimum rate of $9.95 for a one year contract or more
** A successfull referral is a referral you have made who signs up as a customer
*** Affiliate must maintain at least 11 active customers with Andrechelle.com for rate of 10% to be applied
**** Affiliate must maintain at least 21 active customers with Andrechelle.com for rate of 20% to be applied
**** DIY Hosting Plan not included in Referral Credit program
Please wait before submitting ticket
Posted by: | CommentsRecently, we’ve had an issue where we will get 20-30 tickets the second a service goes offline.
We appreciate your willingness to sit and watch, but we also have real time monitoring and ask that you WAIT 15 minutes before calling, chatting, or opening a ticket. 97% of issues will be resolved within 15 minutes. If the issue lasts longer, and you do not see a post on the forum yet, please feel free to do so then. But, if we continue to get this rush of tickets right away, it will only take longer to resolve the issue. Thanks for your cooperation