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All direct customers of Andrechelle's basic services are subject to the terms and conditions contained in the Billing Policy. The Billing Policy is a legal contract between Andrechelle and the customer that contains the rights, duties and obligations of Andrechelle and the customer.

All accounts are for 1 year to be paid Annually.

1.0 Account Payment


A. Payment by Credit Card

Andrechelle uses PayPal Payment Services which accepts payments with Visa, MasterCard, American Express, and Discover. It is the customers responsibility to process payments through Andrechelle's web site using PayPal Payment Services; prior to services being rendered, fourteen (14) days in advance of the recurring billing date, and fourteen (14) days prior to the renewal date for services.

B. Other Payment Methods

Andrechelle accepts payments by personal check, company check, and money order. All funds must be payable in US dollars. Andrechelle does not accept international checks in foreign currencies. Payment for services by check must be received 2 weeks prior to renewal dates to avoid interruption of service.

C. Returned Check Fee

In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 reactivation fee and a $25.00 returned check fee, customer's account will be permanently cancelled. Such cancellation does not relieve client's obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, Andrechelle will immediately suspend all services to client until such time as full payment is received in addition to a $25.00 charge back fee and a $25.00 account enable fee.

2.0 Late/Non-Payment

A. Late Check/Non-Payment

If payment has not been received by the date of renewal of an account, the account will be suspended without exception. Upon suspension, Andrechelle will send an e-mail suspension notice to customer. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $25.00 will be assessed for reactivation. If payment, including reactivation fee, is not received within seven (7) days of account suspension, the account will be permanently cancelled. This includes the removal of all files that may remain, but does not alleviate client's payment obligations under the hosting agreement.

3.0 Cancellation Policy

A. Requesting an Account Cancellation

A cancellation will only be accepted if it is done by the following method:


1. The customer must submit his/her virtual authorization by requesting cancellation via email at - info@andrechelle.com Subject: Cancellation
The request must include the following information:

Customer Name
Business Name
Domain Name
Cancellation Reason
Phone Number


All account cancellations must be received in the above manner at least fourteen (14) days in advance of the date of renewal. Accounts cancelled with less than fourteen (14) days notice shall be cancelled at the end of the next term and shall be charged accordingly.

B. Results of a Cancellation

When a cancellation request is made, Andrechelle will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired Andrechelle will remove all files. This may include unread e-mail left on the server.

4.0 Refund Policy

A. Maintenance Packages

Each of Andrechelle's Web packages carries a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the annual service fee's paid excluding any setup fees, gateway fees, domain registration or transfer fees, charges for excess bandwidth or other charges related to setup or utilization of the service. There is a $10 administration fee for all refunds.

Requests for cancellation of services and refund must be submitted in writing by either US Postal Service or E-mail (phone requests will not constitute acceptance of any cancellation) and it must be received by us prior to the close of business on or before the 30th day of service and your account must be paid in full. No refunds are available after the 30th day. In the event Andrechelle elects to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this agreement without cause, there shall be NO REFUND of the Setup Fee or any remaining balance. This policy does not apply to any additional services not specifically mentioned herein.

B. Custom Design Work

The refund policy will not take effect in any of the following events:
1) If you purchased a "Special Package"
2) If you have approved your custom design work.
3) If the party for whom the project is being designed closes, or changes its name, or changes its activity.
4) If the project was cancelled for reason(s) unrelated to the design work of Andrechelle
5) If you fail to provide Andrechelle with proper information / materials needed to complete project.

5.0 Keeping Contact Information Current


A. Updating Your Contact Information

You can update your contact information changes to Andrechelle via email.
Along with new contact information, the request must include the following:

Customer Name
Business Name
Domain Name
Phone Number


B. Out-of-Date Records

Periodically it may become necessary for Andrechelle to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times.

Andrechelle is not responsible for actions that are taken as a result of a customer's failure to respond to Andrechelle's notices.

6.0 Taxes


Customer Liability

Andrechelle shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with Andrechelle products and service.

7.0 Website Updates


All website updates must be requested via your client area @ http://support.andrechelle.com: Submit Website Update Ticket
All website updates must be requested 2-5 business days (5-10 business days for major changes other than just text) prior of changes to take effect.

8.0

Andrechelle reserves the right to update, change and/or alter this policy at any time without notice, as necessary.

 


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