| All direct customers of Andrechelle's
basic services are subject to the terms and conditions contained in
the Billing Policy. The Billing Policy is a legal contract between
Andrechelle and the customer that contains the rights, duties and
obligations of Andrechelle and the customer.
All accounts are for 1 year to be paid Annually.
1.0 Account Payment
A. Payment by Credit Card
Andrechelle uses PayPal Payment Services which accepts payments
with Visa, MasterCard, American Express, and Discover. It is the
customers responsibility to process payments through Andrechelle's
web site using PayPal Payment Services; prior to services being
rendered, fourteen (14) days in advance of the recurring billing
date, and fourteen (14) days prior to the renewal date for services.
B. Other Payment Methods
Andrechelle accepts payments by personal check, company check,
and money order. All funds must be payable in US dollars. Andrechelle
does not accept international checks in foreign currencies. Payment
for services by check must be received 2 weeks prior to renewal
dates to avoid interruption of service.
C. Returned Check Fee
In the event that a check is returned, service will be immediately
suspended and customer will be sent a suspension e-mail allowing
seven (7) days to rectify the situation. If within the seven (7)
days the customer fails to pay all service fees, including a $25.00
reactivation fee and a $25.00 returned check fee, customer's account
will be permanently cancelled. Such cancellation does not relieve
client's obligation for payment under the terms of the hosting agreement.
Cancellation includes the removal of all files on the account. In
the event of a charge back, Andrechelle will immediately suspend
all services to client until such time as full payment is received
in addition to a $25.00 charge back fee and a $25.00 account enable
A. Late Check/Non-Payment
If payment has not been received by the date of renewal of an account,
the account will be suspended without exception. Upon suspension,
Andrechelle will send an e-mail suspension notice to customer. The
customer will have the option of reactivating the account after
paying the full amount of the invoice due. An additional fee of
$25.00 will be assessed for reactivation. If payment, including
reactivation fee, is not received within seven (7) days of account
suspension, the account will be permanently cancelled. This includes
the removal of all files that may remain, but does not alleviate
client's payment obligations under the hosting agreement.
3.0 Cancellation Policy
A. Requesting an Account Cancellation
A cancellation will only be accepted if it is done by the following
1. The customer must submit his/her virtual authorization by requesting
cancellation via email at - firstname.lastname@example.org Subject: Cancellation
The request must include the following information:
All account cancellations must be received in the above manner at
least fourteen (14) days in advance of the date of renewal. Accounts
cancelled with less than fourteen (14) days notice shall be cancelled
at the end of the next term and shall be charged accordingly.
B. Results of a Cancellation
When a cancellation request is made, Andrechelle will immediately
remove all configuration information as well as all contents of
the account on the date of the next renewal of the account. Customer
may request immediate cancellation if so desired Andrechelle will
remove all files. This may include unread e-mail left on the server.
4.0 Refund Policy
A. Maintenance Packages
Each of Andrechelle's Web packages carries a 30-day money back
guarantee. If you are not completely satisfied with our services
within the first 30 days of your contract, you will be given a full
refund of the annual service fee's paid excluding any setup fees,
gateway fees, domain registration or transfer fees, charges for
excess bandwidth or other charges related to setup or utilization
of the service. There is a $10 administration fee for all refunds.
Requests for cancellation of services and refund must be submitted
in writing by either US Postal Service or E-mail (phone requests
will not constitute acceptance of any cancellation) and it must
be received by us prior to the close of business on or before the
30th day of service and your account must be paid in full. No refunds
are available after the 30th day. In the event Andrechelle elects
to terminate Customer without cause, Customer shall receive a full
refund of any balance. However, if Customer terminates this agreement
without cause, there shall be NO REFUND of the Setup Fee or any
remaining balance. This policy does not apply to any additional
services not specifically mentioned herein.
B. Custom Design Work
The refund policy will not take effect in any of the following
1) If you purchased a "Special Package"
2) If you have approved your custom design work.
3) If the party for whom the project is being designed closes, or
changes its name, or changes its activity.
4) If the project was cancelled for reason(s) unrelated to the design
work of Andrechelle
5) If you fail to provide Andrechelle with proper information /
materials needed to complete project.
5.0 Keeping Contact Information Current
A. Updating Your Contact Information
You can update your contact information changes to Andrechelle
Along with new contact information, the request must include the
B. Out-of-Date Records
Periodically it may become necessary for Andrechelle to contact
the customer. If the information provided to us is not current,
it may lead to the customer failing to receive notices. The customer
is solely responsible for keeping all personal and billing information
current at all times.
Andrechelle is not responsible for actions that are taken as a
result of a customer's failure to respond to Andrechelle's notices.
Andrechelle shall not be liable for any taxes or other fees to
be paid in accordance with or related to purchases made from customer.
Customer is solely responsible for all taxes and fees of any nature
associated with Andrechelle products and service.
7.0 Website Updates
All website updates must be requested via your client area @ http://support.andrechelle.com:
Website Update Ticket
All website updates must be requested 2-5 business days (5-10 business
days for major changes other than just text) prior of changes to
Andrechelle reserves the right to update, change and/or alter this
policy at any time without notice, as necessary.