Please be careful when receiving “renewal” notices that come in the form of a letter sent through regular mail and/or a telephone call requesting you to renew.
We’re still hearing from customers who have received what appears to be a domain name renewal invoice from a company called “Domain Registry of America”.
These “invoices” are a scam. Domain Registry of America is unrelated to our company, and has been cited by the FTC for “deceptive conduct”.
If you look closely at the “invoices”, they say something like “This notice is not a bill, rather an easy means of payment should you decide to renew your domain with us.” However, that small print is easy to miss.
We encourage you to make sure that whoever pays your invoices is aware of it.
“Domain Registry of America” Notices
A company named “Domain Registry of America” is sending misleading “expiration notices” to domain name owners via postal (paper) mail. This company has been cited by the FTC for misleading consumers and has an extremely poor Better Business Bureau rating.
If you receive a domain name “expiration notice” from that company (or from any other company except Andrechelle.com), it is not a renewal notice from us, and you should not pay it. The company is trying to mislead you into sending money to them unnecessarily.
If you are a Andrechelle.com Web hosting customer with an account in good standing, we will automatically renew your domain name each year. You do not need to anyone else to renew your Web hosting domain name.
Even if you’re a Andrechelle.com “domain name only” customer, any renewal invoice will clearly show our company name (Andrechelle.com). Any other “expiration notice” is not from us, and you do not need to pay it to renew your domain name.
Here’s a sample of the misleading notices sent by Domain Registry of America. The text of the notice does say that it’s not a bill, but it’s in small print and easy to miss.
If you pay this notice by mistake, Domain Registry of America will attempt to transfer your domain name registration from our company to theirs. If the transfer completes, you’ll no longer receive domain name renewal from us if you’re a Web hosting customer.
What you should do
First of all, don’t pay this company (or any other company that sends you a renewal notice) unless you want to transfer your domain name from us to them! If you pay them, the fine print gives them permission to transfer your domain name from our service to theirs. If you receive an “invoice” from any company except us, please contact us before paying it — it is almost certainly not an invoice you need to pay.
You should also pass this warning on to your accounting department or person who normally pays your invoices.
Finally, you should file a complaint with the FTC to inform them that Domain Registry of America is still engaging in illegal trading practices — they can’t take action unless people who receive the notices complain. You can file a complaint online by clicking this link.
You can also avoid this issue altogether by renewing early or adding additional years to your account.
Thank you for taking the time to read this!
YourTeam @ Andrechelle.com